Frequently Asked Questions

Do your peptides come in a liquid form?

Our peptides are supplied in a lyophilized (freeze-dried) powder form. This process removes moisture to enhance stability, allowing the peptides to remain stable at room temperature for several weeks, or for years if stored at -20°C or -80°C.

What are research peptides?

Research peptides are short chains of amino acids used by scientists and researchers to study various biological processes. They are not intended for human or veterinary use.

How should I store peptides once I receive them?

Peptides should be stored in a cool, dry place, preferably in a refrigerator at temperatures between 2-8°C. For long-term storage, peptides can be kept in a freezer at -20°C. Always ensure that the peptides are tightly sealed to avoid moisture.

Can you tell me a recommended dosage?

We cannot provide any information on dosage or administration for the products we sell. Our peptides are intended strictly for in-vitro laboratory research purposes only and are not approved for human or veterinary use. The products sold on this website are not drugs, foods, or cosmetics, and they should not be misbranded, misused, or mislabeled as such. Because these are for research purposes only, they are not intended to diagnose, treat, cure, or prevent any disease.  Any discussion of dosage, administration, or human/veterinary use is strictly prohibited. We reserve the right to refuse service to anyone who we suspect may be misusing our products.

Can I modify or cancel my order after it has been placed?

It is possible, but we cannot guarantee it due to the speed of the shipment. Please contact our customer service team as soon as possible to make any changes.

What payment methods do you accept?

We accept various payment methods including credit cards (Visa, MasterCard, American Express), bank transfers. Detailed payment options will be provided at checkout.

Will I receive an invoice for my order?

Yes, an invoice will be emailed to you once your order has been confirmed. You can also access your invoice through your account on our website.

What should I do if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of receipt. We will arrange for a replacement or a refund as needed.

Do you have an affiliate program?

Yes, we offer an Affiliate Program with industry-leading commission structure, multi-tier network opportunities. Please reach out to customer service if you are interested.

Our team is here to assist with product inquiries, order support, and general questions. We’re happy to help!